Quality

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Toci OÜ operates in compliance with the strict requirements of standards ISO 9001, ISO 14001, EN1090, and Achilles. The enterprise employs specialists in the fields of production, automation, quality, and production control.

We are constantly developing our work processes to provide the best manufacturing services in our area of activity that fulfils the clients’ wishes. In cooperation with our clients and suppliers and by developing employees and technology, we are moving towards achieving our goals and improving our service.

Our professional and motivated employees along with equipment that is regularly maintained on the basis of maintenance schedules form the foundation for fast and uninterrupted production. Our high quality standards are also confirmed by audits carried out at our company by our major clients. Environmental protection is extremely important for our company. We care for the nature and contribute to its preservation. We have planted trees with our employees and organised communal work events for clearing rubbish. Ground source heating and natural gas are used to heat and cool the buildings. In addition, the passenger cars of our enterprise run on natural gas, which is less polluting to the environment. Most of our welding machines have a new technical solution that requires a little over half the electric power compared to older devices. Part of the electricity used at Toci is produced with solar panels located on our property – this way, we can further reduce the ecological footprint caused by our activities.

Toci OÜ has the certificated for the quality management standard ISO 9001 and the environmental management standard ISO 14001 since 2014. In 2016, we successfully completed the EVS-EN ISO 1090 certification process organised by the renowned certification authority Bureau Veritas, which grants us the right to use the CE label on our products and proves that the requirements of the standard EN 1090 are followed in the design, compliance assessment, and manufacturing of metal structures. Steel structures must be of very high quality to ensure safety. Products created in the Toci factory can be given the CE label because we comply with the requirements of the standard ISO 1090 in manufacturing and our factory production control (FPC) has been audited and certified and complies with standards ISO 9001 and ISO 14001. This way, we can be sure and ensure our clients that the high quality and durability of our products is guaranteed.

We also prioritise ensuring equal treatment and equality. Toci’s personnel includes employees of very different ages and nationalities and gender equality is ensured among our staff.

Cooperation with our partners is based on the principles of the Fair Trade programme. We are dedicated to following and implementing fair trade practices and require all of our partners to do the same. We are convinced that honest and transparent trade is the only way to ensure successful long-term relations and cooperation and establishes the required traceability in the supply chain.

 

GUIDING PRINCIPLES OF TOCI
The aim of each employee of Toci OÜ is to carefully follow and fulfil the requests of our customers.
CUSTOMER SATISFACTION
Upon fulfilling our orders, we take the customer’s expectations and requests into account. The quality, price, and schedule are agreed upon on the basis of the information received from the customer. We are constantly analysing customer satisfaction with regard to our products and the sales process.
ERROR-FREE PROJECTS
All employees are responsible for their work. Throughout the entire process, it is our aim to avoid any mistakes and execute error-free projects from start to finish. It is of vital importance to detect errors at early stages of the manufacturing process to avoid further processing and delivering a non-compliant product to the customer.
CONTINUOUS DEVELOPMENT
The management of the company sets clear goals for implementing the quality policy, thus ensuring the continuous improvement of the management system. In order to carry out the quality policy, we offer systematic development opportunities and training to our employees. We constantly monitor compliance with applicable legal and other requirements.
WE PROTECT THE ENVIRONMENT
The management and employees are committed to using all tools and materials in an environmentally friendly manner and continuously developing an attitude and activities to prevent pollution and increase cleaner production and service in the organisation. Our employees are kept up to date on environmental issues and their solutions. We also ensure that all information on environmental impact is available to all interested parties.

Our most important environmental aims are:
• recovery of materials;
• minimising the amount of waste;
• minimising the utilisation of substances polluting the environment.
We require that all of our current and future partners also follow and comply with the quality and environmental principles stated above.